Get in touch with our team for any questions about traveling to China
China Glocal is your trusted intermediary connecting travelers with verified local service providers across China. Whether you need assistance with car rental bookings, eSIM activation, flight searches, hotel reservations, or travel insurance comparisons, our team is here to guide you through the process.
We work with licensed partners throughout China to ensure you receive the best service options for your travel needs. While service agreements are concluded directly between you and the provider, we're happy to answer questions about how to use our platform and connect with the right partners.
China Glocal Travel Services
Room 2108, Tower B
China World Trade Center
1 Jianguomenwai Avenue
Chaoyang District
Beijing 100004, China
Email:
[email protected]
Phone:
+86-10-6505-2000
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM (Beijing Time)
Located in the heart of Beijing's Central Business District, near Guomao subway station (Lines 1 and 10)
Questions about our car rental comparison service in major Chinese cities including Sanya, Beijing, Shanghai, and Guangzhou. We connect you with verified local rental companies offering competitive rates and comprehensive insurance options.
Need help activating your China travel eSIM or choosing the right data plan? Our eSIM partners provide reliable connectivity across China's major mobile networks, ensuring you stay connected throughout your journey.
Questions about comparing flights to China or finding the best routes to Beijing, Shanghai, Guangzhou, or Sanya? We help you navigate flight options from major international carriers and find competitive fares.
Seeking advice on hotel bookings in China? Our platform connects you with accommodation options ranging from luxury hotels to budget-friendly guesthouses across major tourist destinations and business centers.
Need guidance on travel insurance coverage for your China trip? We work with international insurance providers offering comprehensive policies that cover medical emergencies, trip cancellations, and baggage protection.
Experiencing technical issues with our comparison widgets or booking process? Our technical support team can help you troubleshoot problems and ensure a smooth experience using China Glocal services.
China Glocal operates as a trusted intermediary platform connecting international travelers with licensed service providers throughout China. We do not directly provide car rental, accommodation, flights, eSIM services, or insurance products. Instead, we:
All service agreements, including car rental contracts, hotel reservations, flight bookings, eSIM activations, and insurance policies, are concluded directly between you and the respective service provider. This ensures you receive direct support from licensed operators while benefiting from our comparison and connection services.
We aim to respond to all email inquiries within 24 hours during business days (Monday to Friday, 9:00 AM - 6:00 PM Beijing Time). For urgent matters, especially those related to active bookings with our partner providers, we prioritize responses and typically reply within a few hours.
Since bookings are made directly with service providers through our platform, modifications and cancellations must be handled according to the provider's policies. We can guide you on how to contact the provider directly or help clarify the terms of your booking agreement, but changes are processed by the provider you booked with.
To help us assist you effectively, please include: the service you're inquiring about (car rental, eSIM, flights, hotels, or insurance), your travel dates, destination city in China, specific questions or concerns, and if applicable, any booking reference numbers from our partner providers. The more details you provide, the more comprehensive our response can be.
Yes, our Beijing office has English-speaking staff available during business hours to assist international travelers. Phone support is available Monday through Friday from 9:00 AM to 6:00 PM Beijing Time. For detailed inquiries or documentation requests, email often provides a more efficient communication channel.
Our Beijing office at China World Trade Center welcomes visitors during business hours, though we recommend scheduling an appointment via email or phone beforehand. This ensures our team can dedicate appropriate time to discuss your China travel needs and provide personalized guidance on connecting with the right service providers.
While service agreements are concluded directly with providers, we take feedback seriously as it helps us maintain quality standards for our partner network. Please contact us with details about your experience, including the provider name, booking reference, and nature of the issue. We'll work to facilitate resolution and use your feedback to evaluate our partnership relationships.
China Glocal focuses specifically on connecting travelers with car rental, eSIM, flights, hotels, and travel insurance providers in China. For visa applications, tour guide services, restaurant reservations, or other travel services not listed on our platform, we recommend contacting specialized providers or your local Chinese embassy or consulate.
All communications with China Glocal are handled in accordance with our privacy policy and international data protection standards. We use secure email systems, never share your contact information with third parties without consent, and only retain correspondence as necessary to provide service and maintain records. For full details, please review our privacy policy.
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