Privacy Policy

Last Updated: January 2026

At China Glocal, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://chinaglocal.com and use our services as an intermediary travel platform connecting international travelers with verified local service providers across China.

By accessing or using China Glocal, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect several types of information from and about users of our platform, including:

1.1 Personal Information You Provide

When you use our services to search for or book car rentals, eSIM cards, travel insurance, flights, or hotels in China, we may collect:

• Contact information: name, email address, phone number, mailing address
• Travel details: destination cities in China (including Sanya and other locations), travel dates, pickup and drop-off locations for car rentals
• Payment information: credit card details, billing address (processed securely through our service providers)
• Identification information: passport number, driver's license information (when required for car rental bookings)
• Communication data: messages you send through our contact forms or email to [email protected]

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• Device information: IP address, browser type and version, operating system, device identifiers
• Usage data: pages viewed, time spent on pages, links clicked, search queries entered for car rental locations, eSIM options, flights, hotels, and insurance products
• Location data: approximate geographic location based on IP address
• Cookies and tracking technologies: data collected through cookies, web beacons, and similar technologies (see our Cookie Policy)

1.3 Information from Third Parties

As an intermediary platform, we work with verified service providers and affiliate partners. We may receive information from:

• Car rental companies: booking confirmations, vehicle availability, rental terms for destinations including Sanya and other Chinese cities
• eSIM providers: activation status, data usage information for China travel eSIM services
• Insurance companies: policy details, coverage information for travel insurance products
• Flight and hotel booking platforms: reservation confirmations, availability data for China destinations
• Payment processors: transaction verification, fraud prevention data

2. How We Use Your Information

China Glocal acts as an intermediary travel platform. We use your information for the following purposes:

2.1 Service Delivery

• Connecting you with local car rental companies, eSIM providers, insurance companies, airlines, and hotels operating in China
• Processing and facilitating bookings for car rentals in Sanya and other Chinese cities
• Arranging eSIM activation for China travel connectivity
• Coordinating travel insurance coverage for your China trip
• Managing flight and hotel reservations to Chinese destinations
• Sending booking confirmations, itinerary updates, and service-related communications

2.2 Customer Support

• Responding to your inquiries sent to [email protected] or through our contact forms
• Assisting with booking modifications, cancellations, and refund requests
• Resolving disputes between you and service providers
• Providing travel information and guidance for China destinations

2.3 Platform Improvement

• Analyzing user behavior to enhance website functionality and user experience
• Conducting research on travel trends and demand patterns for China travel services
• Developing new features and services based on user needs
• Optimizing search results for car rental, eSIM, flights, hotels, and insurance options

2.4 Marketing and Communications

• Sending promotional emails about special offers on car rentals, eSIM deals, insurance packages, flight discounts, and hotel promotions (with your consent)
• Personalizing content and recommendations based on your search history and preferences for China travel services
• Conducting surveys and requesting reviews about your experience with service providers

2.5 Legal and Security

• Complying with legal obligations and responding to lawful requests from Chinese and international authorities
• Enforcing our Terms and Conditions
• Detecting, preventing, and addressing fraud, security issues, and technical problems
• Protecting the rights, property, and safety of China Glocal, our users, and service providers

3. How We Share Your Information

As an intermediary platform connecting travelers with service providers, we share your information in the following circumstances:

3.1 Service Providers

We share necessary booking information with:

• Car rental companies: your name, contact details, driver's license information, pickup location and dates for rentals in Sanya and other Chinese cities
• eSIM providers: contact information, device details for China travel eSIM activation
• Insurance companies: personal details, travel dates, destination information for policy issuance
• Flight booking platforms: passenger information, travel dates, destination airports in China
• Hotel booking platforms: guest details, check-in/check-out dates, special requests for accommodations in China

3.2 Business Partners and Affiliates

We work with affiliate partners to offer competitive rates. Limited information may be shared for:

• Commission tracking and affiliate program management
• Joint marketing initiatives promoting China travel services
• Platform integration with partner booking systems

3.3 Payment Processors

Payment information is processed through secure third-party payment gateways. We do not store complete credit card details on our servers.

3.4 Analytics and Technology Partners

We use third-party analytics tools to understand user behavior and improve our platform. These partners may collect anonymized or pseudonymized data about your website usage.

3.5 Legal Requirements

We may disclose your information when required by law, such as:

• Responding to subpoenas, court orders, or legal processes in China or internationally
• Complying with regulatory requirements for travel service intermediaries
• Cooperating with law enforcement investigations
• Protecting against legal liability and enforcing our rights

3.6 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: SSL/TLS encryption for data transmission between your browser and our servers
• Secure servers: hosting infrastructure with industry-standard security protocols
• Access controls: restricted access to personal data, limited to authorized personnel only
• Regular security audits: periodic assessments of our security practices and infrastructure
• Payment security: PCI DSS compliant payment processing through trusted third-party processors

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities under your account.

5. International Data Transfers

China Glocal operates as an intermediary platform facilitating travel services in China for international travelers. Your personal information may be transferred to, stored, and processed in:

• China: where our partner service providers (car rental companies, hotels, and other travel services) are located and operate
• Your home country: for customer support and communication purposes
• Third countries: where our technology partners, payment processors, and data centers are located

When we transfer personal data across borders, we ensure appropriate safeguards are in place, including:

• Data processing agreements with service providers
• Adherence to applicable data protection regulations (GDPR, CCPA, and Chinese data protection laws)
• Standard contractual clauses approved by relevant authorities
• Compliance with cross-border data transfer requirements

6. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

6.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your data in a structured, commonly used format
• Request transfer of your data to another service provider (data portability)

6.2 Correction and Update

• Correct inaccurate or incomplete personal information
• Update your contact details, travel preferences, and account information

6.3 Deletion and Erasure

• Request deletion of your personal information (right to be forgotten)
• Close your account and remove associated data (subject to legal retention requirements)

6.4 Restriction and Objection

• Restrict processing of your personal data in certain circumstances
• Object to processing based on legitimate interests or direct marketing
• Opt out of marketing emails (unsubscribe links provided in all promotional communications)

6.5 Withdraw Consent

• Withdraw consent for processing activities that rely on your consent
• Note: withdrawal does not affect the lawfulness of processing before withdrawal

6.6 Lodge a Complaint

• File a complaint with your local data protection authority if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at [email protected] or through our contact page. We will respond to your request within 30 days (or as required by applicable law).

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods include:

• Booking records: retained for 7 years for accounting, tax, and legal compliance purposes
• Car rental information: maintained for the duration of the rental period plus 3 years for dispute resolution and insurance claims related to Sanya and other Chinese city rentals
• eSIM activation data: stored for the duration of service plus 2 years for customer support
• Insurance policy details: retained according to policy terms and regulatory requirements
• Flight and hotel bookings: kept for 3 years for customer service and refund processing
• Marketing data: retained until you withdraw consent or request deletion
• Website analytics: anonymized data stored for 24 months for trend analysis

When personal information is no longer needed, we securely delete or anonymize it in accordance with data protection best practices.

8. Cookies and Tracking Technologies

China Glocal uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. For detailed information about our cookie practices, including types of cookies used, purposes, and how to manage your preferences, please review our Cookie Policy.

In summary, we use cookies for:

• Essential website functionality (necessary for platform operation)
• Performance and analytics (understanding user behavior and improving services)
• Personalization (remembering your preferences for car rental locations, eSIM options, travel dates)
• Marketing and advertising (delivering relevant offers for China travel services)

You can manage cookie preferences through your browser settings, but disabling certain cookies may affect website functionality and your ability to use our booking services.

9. Third-Party Links and Services

Our platform contains links to third-party websites and services operated by:

• Car rental companies offering vehicles in Sanya and other Chinese cities
• eSIM providers for China travel connectivity
• Travel insurance companies offering coverage for China trips
• Flight booking platforms for routes to Chinese destinations
• Hotel booking platforms for accommodations across China

China Glocal is not responsible for the privacy practices of these third-party websites. We encourage you to read the privacy policies of any external sites you visit through our platform. When you click on affiliate links or booking widgets, you may be directed to partner sites with their own data collection and privacy practices.

10. Children's Privacy

China Glocal does not knowingly collect personal information from children under the age of 18. Our services are designed for adult travelers planning trips to China. If you are under 18, please use our platform only with the involvement of a parent or legal guardian.

If we become aware that we have collected personal information from a child under 18 without verified parental consent, we will take steps to delete that information immediately. Parents or guardians who believe we may have collected information from a child should contact us at [email protected].

11. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

Right to Know

You have the right to request disclosure of:

• Categories of personal information collected about you
• Sources from which the information was collected
• Business purposes for collecting or selling your information
• Categories of third parties with whom we share your information
• Specific pieces of personal information we have collected about you

Right to Delete

You can request deletion of your personal information, subject to certain exceptions for legal compliance, fraud prevention, and contractual obligations.

Right to Opt-Out

You have the right to opt out of the "sale" of your personal information. China Glocal does not sell personal information in the traditional sense, but sharing data with affiliate partners may be considered a "sale" under CCPA. To opt out, contact us at [email protected].

Non-Discrimination

We will not discriminate against you for exercising your CCPA rights, including denying services, charging different prices, or providing a different level of service quality.

To exercise your CCPA rights, contact us using the information provided in Section 14 below. We may need to verify your identity before processing your request.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) provides you with specific rights and protections regarding your personal data.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: processing necessary to fulfill booking services for car rentals, eSIM, insurance, flights, and hotels
• Legitimate interests: improving our platform, preventing fraud, conducting analytics
• Consent: marketing communications, non-essential cookies
• Legal obligation: compliance with tax, accounting, and regulatory requirements

Your GDPR Rights

As outlined in Section 6, you have rights to access, rectification, erasure, restriction, portability, and objection. You also have the right to lodge a complaint with your supervisory authority.

Data Controller

China Glocal Travel Services acts as the data controller for personal information collected through our platform. For data processed by our service providers (car rental companies, hotels, etc.), those entities act as separate data controllers.

13. Changes to This Privacy Policy

China Glocal reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have an active account (for significant changes)
• Display a prominent notice on our website homepage
• Request your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our platform after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate "URGENT: Privacy Request" in your email subject line.

15. Specific Service Privacy Considerations

15.1 Car Rental Services

When you book car rentals through our platform for Sanya or other Chinese cities, we share necessary information with local car rental companies. This includes your driver's license details, contact information, and rental preferences. The rental agreement is concluded directly with the car rental provider, who acts as an independent data controller for your information during the rental period.

15.2 eSIM Services

For China travel eSIM services, we facilitate connection with eSIM providers who process your device information and contact details for activation purposes. Data usage during your China trip is governed by the eSIM provider's privacy policy.

15.3 Travel Insurance

Travel insurance bookings require sharing personal and travel information with insurance companies. Your policy details and claims data are processed by the insurance provider according to their privacy practices and regulatory requirements.

15.4 Flight and Hotel Bookings

Flight and hotel reservations through our affiliate partners involve data sharing with booking platforms and service providers. Each airline and hotel has its own privacy policy governing passenger and guest information.

As an intermediary platform, China Glocal facilitates these connections but does not control how service providers process your data once bookings are confirmed. We encourage you to review the privacy policies of individual service providers.

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This Privacy Policy is effective as of January 2026 and applies to all users of the China Glocal platform at chinaglocal.com. For questions about specific data processing activities related to car rental in Sanya, eSIM services, travel insurance, flights, or hotels in China, please contact our privacy team at [email protected].